TERMS & CONDITIONS

The following terms and conditions relate to the provision of services or sale of any products (including, but not limited to, natural health supplements) from this website. These Terms and Conditions constitute an agreement between, Chimp Software Ltd (MU) (“Chimp Software” “us”, “we”, “our”), the owner and operator of this Site, and Customer (“you”, “your” or “user(s)”), a user of the Site and/or purchaser of Products (“Agreement”).

By using or accessing our Site or purchasing any Products you agree to be bound by this Agreement, our Terms of Use, Privacy Policy and Returns Policy. We may amend this Agreement, our Terms of Use, Privacy Policy and Returns Policy and will notify you if we do so. If you do not agree to the terms and conditions contained in this Agreement, our Terms of Use, Privacy Policy or Returns Policy (or any subsequent amendments) you must cease using or accessing our Site and the purchase of any Products immediately.

Users must be 18 years or older to purchase any of our Products or use our services.

• All information supplied on our site is subject to the warranties and limitations contained in clause 14 and 15. 
• Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site or products purchased from this site are complete and/or accurate. All information contained on the site, including information relating to medical and health conditions, products and treatments, is for informational purposes only and should not be seen to be providing medical advice. 
• Customers are advised to obtain professional advice regarding any particular illness, disease, infection, injury or other medical condition and for dosages of the product(s) supplied via this site. This information is not to be taken as any sort of medical advice whatsoever. None of our products are intended to treat any medical condition. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.
• The information contained in this site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your pharmacist, general practitioner, other medical practitioner or qualified health provider when starting any new medical treatment or health supplement, continuing with medical treatment or health supplement or with any questions you may have regarding yours or the intended recipients medical condition. 
• Nothing contained on our site is intended to be or should be taken for medical diagnosis or treatment.
• Read the label and use strictly as directed.
• Use of any weight management supplements should be taken in conjunction with a manageable exercise and meal plan.
• Products purchased on this site are not a substitute for any customers dietary requirements or plans.
• Normal health may not be affected by taking vitamin supplements.
• All labelling meets Federal or Governmental Regulations were possible.  Should it be found that any of our labels fall short, in anyway, we reserve the right to amend such label(s) and to provide same to any affected Customers.

• All content and information on our site is for informational and educational purposes only.
• Any statements appearing on our Site have not been evaluated by any other national or international agencies.
• The Products and content found on our Site are not intended as a substitute for the advice provided by your doctor or other healthcare professional.
• You should always speak with your doctor or other healthcare professional before taking any new health supplements, adopting any treatment for a health problem, or before adopting any new fitness or dietary regime or otherwise purchasing any of our Products.
• If you have or suspect that you may have a medical problem, or if you have a pre-existing medical condition or are pregnant or breast-feeding, you should contact your health care provider prior to purchasing or using our Products.
• Never disregard, avoid, or delay obtaining medical advice from your doctor or other qualified healthcare provider based on any information you may have read on our site.
• Using any of our Products whilst having any pre-existing medical condition may adversely affect any of the results or Products you have purchaser or are using.
• Please seek medical advice regarding your health conditions and physical fitness.
• If at any time you notice any unanticipated changes to your health (physical, mental or emotional), you should seek medical attention immediately.

• Product information displayed on our Site or on the Products is based on extensive research. Before relying on any Product information, you should carefully evaluate the accuracy, completeness, and relevance of this information to your needs, circumstances, and health, and evaluate the necessity to obtain medical advice prior to use.  
• Nutrient data published on our Site may represent an average of the nutrient content of a particular sample of foods and ingredients, determined at a particular time. The nutrient composition of foods and ingredients can vary substantially between batches and brands because of a number of factors. Some of the data may be borrowed from overseas food composition tables, supplied by the food industry, taken from food labels, imputed from similar foods, or calculated using a recipe approach.

• We are required to collect such personal information from you as reasonably required to provide you with our Services, and in accordance with and as defined in our Privacy Policy. 
• You warrant the personal information and health information you provide us is truthful, accurate, current and complete to the best of your knowledge or belief.  We accept no liability in the event that you fail to provide us with personal information or health information that is not truthful, accurate, current and complete.
• By agreeing to the terms and conditions contained in this Agreement you agree to the process

• In order to create an account, you will be required to register with an active email address, select a username and password and provide your personal information.  Each time you Login to the site using your chosen Username and Password, you will be deemed to be authorized to access and use our Site in a manner consistent with this Agreement.  We shall not be required to verify any Login or use of our website by a Customer. 
• You may be required to reconfirm your address details in order to enable us to ship the products you purchase to the correct address. 
• You are solely responsible for protecting the security and confidentiality of your Login and for all activities on our Site using that Login, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred on our Site through such access or use of your Login.
• You must immediately notify us of any unauthorized use of your Login or any other breach or threatened breach of our Site’s security you may be aware of.

• We use a secure online payment system and platform.
• In order to purchase any Product(s), you will be required to provide us with your card information.  Please be aware that all card information may be shared with our third-party payment processors as well as VISA and Mastercard.
• By purchasing through our Site, you agree that we may charge you the price listed at the checkout screen.
• Payment options are available on a weekly or monthly basis.
• Please note that orders will be processed for shipment only upon clearance of the initial (weekly) or full payment amount.
• You warrant that the payment details and any related personal details you provide us are correct. We accept no liability in the event you fail to provide correct or incomplete payment or personal details or for any losses suffered as a result of the fraudulent or unauthorised use of credit cards.
• All prices for the Products are as advertised on the website and all prices are displayed in either Pounds Sterling or Canadian Dollars. 
• From time to time we may issue promotional or discount codes. These can be redeemed at checkout and are subject to the terms of issue stated by us in relation to each promotion or discount.
• If you have any issues with payment do not hesitate to contact us at info@chimphealth.com. 
• All Products available from our Site are subject to consumer protections regulations under Mauritian Law.

• Products available from our Site are subject to the terms and conditions contained in this Agreement. 
• All products shall be delivered within 3 to 5 days of payment of your Purchase. 
• Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at info@chimphealth.com to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
• You are responsible for arranging the deliver of any Product back to our distributors which you allege has been damaged during the delivery process. 
• We make every effort to ensure our Product descriptions are accurate as possible with specifications made on the information provided to us. However, should an error occur we reserve the right to correct our description.
• Images are for illustrative purposes only and may not be an exact image or likeness of the Product you receive.
• We reserve our rights to limit the quantities of any Products purchased through our Site.
• We currently only ship to street addresses in USA, Canada and the UK. Freight/shipping costs are calculated depending on your postcode and will be provided at the checkout prior to payment.

• Your rights to refund or replace vitamins (if applicable) are as prescribed under this Agreement and the prevailing Consumer Laws of Mauritius at the time of your Purchase. 

• In the event of any defect with any Product(s) that you have purchased on or through our Site, your remedies will be as prescribed under Mauritian Consumer Law, and our liability will be limited to the replacement of the Product(s) in question (where applicable), or refund to the value of those Product(s).

• Once your return is received and inspected by Chimp Health, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

• You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• If, after you receive your first health box, for any reason you are not happy, we will fully refund your purchase upon return of the order, subject to the contents of the vitamin box not being tampered with. 

• Any fee to cover the shipping involved in returning the item will not be reimbursed. Our returns policy lasts 3 days. If 3 days have gone by since your health box was delivered, unfortunately we can’t offer you a refund. 

• Any subsequent subscription order cannot be returned. We make orders specifically for each customer and the products cannot be re-used. 

• To be eligible for a return, your items must be unused – i.e. we will not refund your vitamins if you have already taken them, or if the contents of the vitamin box have been tampered with. 

• Under the prevailing Consumer Law, we may accept Refunds under the following circumstances:
  • The product is damaged, or
  • The product is unsafe, and
  • You can present your online tax invoice or other adequate proof of purchase.

• Our Products come with guarantees that cannot be excluded under the Mauritian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

• Even though great care is taken in the shipping process, if your Product(s) arrives damaged, please contact us at info@chimphealth.com to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
• For returns under Mauritian Consumer Law, please contact us at info@chimphealth.com to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.
• We reserve the right to charge for return shipping in certain circumstances.

If you have any questions or concerns about your order or if you have any questions about our products do not hesitate to contact us. You may contact us by email at info@chimphealth.com.

• Except as expressly stated herein, we make no representations or warranties, either express or implied, of any kind with respect to products sold on our site. Except as expressly stated herein, we expressly disclaim all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose except for the ‘consumer guarantees’ outlined in the Mauritian consumer law. You agree that the sole and exclusive maximum liability to us arising from any product sold on our site shall be the price of the product ordered. In no event shall we, our related entities or our directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to any product sold.
• For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of this Agreement, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: 
• • death or personal injury caused by its negligence or that of any of its officers, employees or agents; or
  • fraudulent misrepresentation; or 
  • any liability which it is not lawful to exclude either now or in the future.
• If you are a resident of a jurisdiction that requires a specific statement regarding release then the following applies: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” 
• You hereby waive any provision in law, regulation, or code that has the same intent or effect as the aforementioned release. Your ability to use our site is contingent on your agreement with this and all other sections of this Agreement. In the event that we may not limit our liability in your jurisdiction, you agree our total liability to you is not more than CAD100.00 GBP100.00 or the total amount you spent while using our Site, Services (and any products) within the last six months, whichever is greater.

• We do not give any warranty that the information is free from error or suitable for your purposes.
• You agree to defend, indemnify and hold us, our agents, directors, employees and suppliers harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:
  • your use of and access to our Site and your use of any Products;
  • your violation of any term or condition of this Agreement;
  • your violation of any third party right, including without limitation any copyright, property, or privacy right; or
  • any claim that any of your use caused damage to a third party.
• This indemnity will survive this Agreement and your use of our Services. You also agree that you have a duty to defend us against such claims and we may require you to pay for a solicitor of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable solicitor’s fees, court costs, and disbursements including in relation to the settlement of any claim.

• This Agreement shall be governed by the laws in force in Mauritius. The offer and acceptance of this contract is deemed to have occurred in Mauritius.
• You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labour shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
• In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
• We reserve all rights permitted to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or the any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
• You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.
• We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified, or we may email you. You may refuse to agree to the amendments, but if you do, you must immediately cease using our Site and/or purchasing our Products.
• This Agreement, together with our Terms of Use, Privacy Policy and Returns Policy constitute the whole of the legal agreement between the parties. It supersedes and extinguishes any previous agreement or understanding between the parties about the subject matter of this Agreement and any representation or warranty previously given.
• The rights and remedies provided in this Agreement are cumulative and do not exclude any other rights provided by law.
• No failure by either party to exercise and no delay in exercising any right under this Agreement will be taken as a waiver of the right. No waiver of any right is effective unless made in writing. Waiver of any particular right does not in any way release the other party from strict compliance in the future with the same or any other obligation.

• We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.